If you and your recipients are all using Microsoft Exchange or Microsoft 365 and are part of the same organization, you can easily recall or replace an email you sent.
Important: If your account type is MAPI or POP, recall will not function.
- Choose the Sent Items directory.
- Double-click or select the message to launch it in a new window.
- Choose File > Info.
- Choose Message Send and Retrieve > Recall This Message… and choose one of the two available options.
Select Delete unread copies of this message to retrieve the message that was sent. To replace the sent message with a new message, select Delete unread copies and replace with new message.
- Check the Tell me whether the recall succeeded or failed for each recipient box.
- Choose OK.
If you select Delete unread copies and replace with new message, the original message will open for editing. When you click the Send button, the original email message will be deleted from the recipient's inbox and substituted with the revised version.
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